FAQ
HOW LONG WILL MY ORDER TAKE?
Most apparel is produced in small batches or during designated preorder windows rather than being mass-produced and sitting in a warehouse.
For in-stock items, please allow approximately 3–7 business days for processing before shipment.
For preorder or made-to-order apparel, please allow approximately 7–14 business days for production and processing before shipment unless a different turnaround time is listed on the product page.
Turnaround time begins after the preorder window closes, when applicable.
Business days do not include weekends or holidays.
If an item in your order has a longer turnaround time, your order may ship together once all items are ready unless otherwise stated.
HOW DOES SHIPPING WORK?
Orders ship from Texas.
Shipping time is separate from processing/production time. Once your package has been handed over to the carrier, you’ll receive tracking information using the email or contact information provided at checkout.
Carrier transit times are estimates and can be affected by weather, holidays, or other delays outside The Turquoise Rabbit’s control.
Please double-check your shipping address before submitting your order. If you notice an error, contact us as quickly as possible. Address changes cannot be guaranteed once an order has entered fulfillment.
CAN I RETURN OR EXCHANGE MY ORDER?
Because many Turquoise Rabbit apparel pieces are produced specifically for a drop, preorder, or small-batch release, all apparel sales are final unless the item arrives damaged, defective, or incorrect.
Please carefully review the size chart and product details before ordering.
If you receive a damaged, defective, or incorrect item, contact The Turquoise Rabbit within 7 days of delivery with:
- your order number
- a description of the issue
- clear photos of the item
Approved issues will be handled with a replacement, exchange, store credit, or refund when appropriate.
Items that have been worn, washed, altered, stained, or damaged after delivery are not eligible for replacement.
CAN I CANCEL OR CHANGE MY ORDER?
Order changes or cancellations are not guaranteed.
If you need to request a change, contact us as soon as possible after ordering. Once production, printing, or fulfillment has begun, an order may no longer be changed or canceled.
For preorder items, orders generally cannot be canceled after the preorder window closes.
WHAT SIZE SHOULD I ORDER?
Most apparel is unisex unless otherwise noted.
Each product listing will include the garment brand/style and available sizing information. Because fits can vary between Comfort Colors, Independent Trading Co., and other blanks, please check the size information on the specific product page before ordering.
For a relaxed or oversized look, size up according to your preferred fit.
HOW SHOULD I CARE FOR MY GRAPHIC TEE OR SWEATSHIRT?
To help your apparel stay looking its best:
- Turn garment inside out before washing
- Machine wash cold
- Wash with similar colors
- Use mild detergent
- Do not use bleach
- Avoid fabric softener when possible
- Tumble dry low or hang dry for longest print life
- Do not iron directly over printed artwork
- Do not dry clean unless the garment label specifically allows it
For pigment-dyed and garment-dyed pieces, slight color variation is part of the vintage character of the garment.
WHAT DOES “PREORDER” MEAN?
A preorder allows you to reserve an item before the batch is produced.
Instead of keeping large quantities of every size and color on hand, The Turquoise Rabbit collects orders during a designated preorder period and then produces the necessary pieces.
The estimated turnaround time will always be listed with the preorder information.
If your cart contains both preorder and ready-to-ship merchandise, the full order may ship together when the preorder item is ready.
WILL SOLD-OUT DESIGNS COME BACK?
Maybe. 👀
Some designs are part of ongoing Turquoise Rabbit worlds and may return, while others are limited drops, seasonal releases, or one-time experiments.
If you don’t want to miss a return, new drop, or unexpected detour, join the Warren email list.
ARE COLORS EXACTLY THE SAME AS THEY LOOK ONLINE?
We do our best to photograph and display colors accurately, but colors may vary slightly depending on your screen settings, garment dye lot, and the natural variation found in pigment-dyed or garment-dyed apparel.
